Checking into a hotel room should be a welcoming and relaxing experience for your guests, so in-room technology needs to be easy and intuitive to use. And whether it’s the air-conditioning, TV or phone, if it requires anything other than brief instructions, chances are guests will find it complex and frustrating – turning what should be an asset for your business into a liability.
That’s why, unlike some systems that add-on ‘hospitality’ features to their business switch, Ericsson-LG iPECS Hospitality systems have been specifically designed from the ground up to ensure maximum ease of use for guests, while recognizing that the rotational staffing requirements of the business demand logical, simple operation of the telephone system.
So whether you are operating a guesthouse, motel, hotel, retirement complex or nursing home, the ability to provide flexible and efficient solutions for your guests will help ensure return business. Logical, easy operation for the staff will assist in improving and maintaining a high level of customer service.
Guests can receive messages in their voice-mail box or as a message from, for example, the front-desk or concierge, all indicated by the phone’s message lamp. Message retrieval is as easy as one touch –and the system’s intelligence directs the guest’s enquiry call to the message origination automatically – voice mail system, front desk etc. The lamp is extinguished when the last message is retrieved (or erased, in the case of voice messages).
On check-out, any remaining voice messages are automatically erased from the integrated messaging system.
Guests can either program their own wake-up call or have the front desk do it for them. A wake-up message can be played to the guest.
Guests can call friends or colleagues staying in the hotel. This feature can be enabled or disabled on a room, group or system basis.
Guests can activate ‘do not disturb’ feature on their extension preventing incoming calls. Alternatively calls can be forwarded to the guests mailbox. The ‘do not disturb’ feature may be overridden by front desk in cases of emergency.
Guest rooms can be called directly by outside parties, which is particularly useful in long-stay businesses such as nursing homes or retirement complexes.
This child monitoring facility provides peace of mind for guests. Guests can listen in to their room whilst, perhaps, in another room or elsewhere within the hotel complex.
Recorded information about hotel services may be made available to guests. Guests can access this information at the touch of a button.
Guests may be assigned various levels of access to telephone functions and outgoing call destinations.
Guests can be checked -in and out easily and efficiently. Guest name can be entered at time of check-in and this information can be displayed each time a call is made to or from a guest room.
Class of service (COS) of guest phone may also be set at check-in and this may be changed at any time. At check-out COS is automatically returned to default and all guest messages are erased from the integrated voice message system. Payment method, room rate and prepaid call amount are some of the other features that can also be entered at check-in.
Rooms can be checked from front desk to see if room is clean or requires servicing. The room attendant can update the status of the room from the guest room phone.
Calls to service stations – front desks, bar, room service etc. Can display the guest name & room number.
Enables calls to be re-routed to a cheaper route or carrier, while the guest bill states the actual number dialled and the cost of the more expensive carrier. This can provide greater margins on calls.
iPECS Hospitality allows you to exercise front desk functionality at points other than the actual front desk area.
Room extension numbering may be matched to actual room number (up to 4 digits).
Hotel facilities such as Restaurant, Front Desk, Concierge, Porter, Housekeeping etc can be assigned single-digit access from guest phones.
Whether used as a stand alone system or integrated to a front of house PMS, guest accounts can be kept up to date – charges such as bar and restaurant can be added at point of purchase – maximizing staff efficiency and eradicating misplaced dockets and receipts.
At check-out, guest room phones are automatically set to “internal calls only” category to prevent illegal use. Maid status (clean/dirty) and minibar charges can still be input, however out calling, except for emergency 000 calls, is denied. On check-in full access is automatically restored.
In situations where a pre-paid call limit is required, the Front Desk can enter this $ amount. Once reached, the guest room phone is barred to further outgoing calls until the credit limit is renewed. (When connected to a front office system, this status is reviewed
Messgaes can be transferred frm one mailbox to another in case of room changes.
Hotel staff can request a listen receipt which is important when the hotel needs to pass on important information to guests.
iPECS Hospitality can allocate a mailbox which can act as a greeting only mailbox and then the guest can be transferred back to the main menu and very useful as a information only source for guests.
Ericsson-LG Hotel Solutions Systems Portfolio